All administrative industries, including information technology, require services that deliver high quality. Two strategies are widely used to ensure quality management - Information Technology Infrastructure Library (ITIL) and Six Sigma. Both have points of interest. In any case, most organizations tend to use both together.
The ITIL Information Technology Infrastructure Library is a set of detailed Information Technology Service Management (ITSM) practices that focus on aligning IT services with business needs.
The ITIL Practitioner Dumps Questions provides practical guidance on adopting and adapting the ITIL framework to support your business goals. The next step after the ITIL Foundation for experts who have already learned the basics of Information Technology Service Management (ITSM).
ITIL will enable you to use and implement IT services and capabilities to maximize your organization's value. Adopting the method and utility within ITIL will increase productivity, optimize costs, and improve customer experience.
Six Sigma is a data-based analytical approach and methodology to eliminate defects in any process - from manufacturing to transactions and from product to service.
The Six Sigma methodology's primary goal is to implement analogy-based tactics that focus on process development and reducing variance through the application of Six Sigma development projects. An analytical representation of Six Sigma quantitatively describes how the process is implemented. To implement Six Sigma, the process should not result in more than 3.4 defects per million opportunities. Six Sigma error continues like anything outside of customer specifications.
Breaking down the manufacturing process to its essential parts, Six Sigma identifies and evaluates each step in the process, looking for ways to improve efficiencies in the business structure, increase process quality and increase bottom-line profit.
The Information Technology Infrastructure Library is a comprehensive set of best practices and guidelines for the IT industry. On the other hand, Six Sigma is a data-driven approach and methodology to eliminate defects in all processes - from manufacturing to transactions and from product to service.
In the traditional setting, ITIL and Six Sigma are not used together in the real sense. Be that as it may, it is designated as part of a mix as a respectable arrangement of practices to enhance the business significantly.
Six Sigma is mostly in light of calculations, formulas, and business models investigation to enhance them. It focuses on the subtler way to improve applications, and ITIL compromises more with the premise and rules required to discover what "what" procedures are. While using both models can benefit companies, Six Sigma and ITIL are not generally used together, but rather in combination with a whole set of practices that can improve the business in some aspects.
Six Sigma is a procedure that relies on formulas, calculations, and analysis of working methods to improve them. While Six Sigma focuses on "how" to develop processes, ITIL is more concerned with approaches and guidelines to define what "what" methods are.
Using ITIL methods, a company can determine what needs to be done to develop processes and areas. On the other hand, Six Sigma can benefit the company in determining the origin of the problem or where the error lies in the process and then choosing how to solve it. However, since Six Sigma relies on statistical analysis, it is good to sample process improvements in a small test to determine if benefits are scalable.
Even with these differences, the two approaches, when combined, provide many benefits. ITIL defines what to do in the industry, but not how. Therefore, the enterprise's IT professionals must determine the progress of the process and carry out the detailed work instructions themselves. Additionally, Sig Sigma explains how to find the cause of problems and how they can be solved. Once the 'what' and 'how' to improve quality, the two approaches work together to improve IT support and service delivery quality.
Six Sigma can be applied in improving existing processes in an organization that is already using the ITIL framework or simply migrating to it. If it is in the migration stage, the organization can use a risk analysis strategy, find out what needs to be done to make the processes ITIL compliant, and then use the business case to determine how it will transition to an ITIL compliant state.
Since the ITIL and Six Sigma approach is essential to business success, attending ITIL training alongside Six Sigma will prove beneficial. Experts believe this provides knowledge of Six Sigma implementation to provide an ITIL-aligned process in sync with its business goals.
Six Sigma can be linked to a business organization's current operations that already follow the ITIL framework. It can also be implemented in a company about to transition to the ITIL framework.
ITIL is a comprehensive set of best practices and guidelines for an IT organization to build its service desk management processes. When you overlay Six Sigma, a methodology, and tools for continuous quality improvement, you add a way to standardize and improve any process, which is a valuable tool for building your ITIL workflow.
ITIL defines service management as the "what," and Six Sigma represents the "how" to improve quality. Together, they are well suited to improving the quality of IT service delivery and support.